Last updated: February 10, 2026
Welcome to DC Phone Repair (“DC Phone Repair,” “we,” “us,” or “our”). We respect your privacy and are committed to protecting the personal information you share with us when you visit our website, contact us, or use our repair and related services.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://dcphonerepair.com (the “Site”) and when you interact with us in person, by phone, or by email.
By accessing or using our Site or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site or services.
This policy is for general informational purposes and does not constitute legal advice.
DC Phone Repair is a repair center for phones and tablets of all major brands. We repair a variety of issues, from broken screens to water damage, using quality parts and trained technicians.
Business Name: DC Phone Repair
Address: 2704 Marion Barry Ave SE, Washington DC 20020, United States
Email: support@dcphonerepair.com
Phone: (+1) 202-478-4799
Hours: 10:00 AM – 10:00 PM
We may collect information from you in several ways:
When you use our Site or services, you may provide:
Contact information: name, email address, phone number, mailing or billing address.
Account information: username, password, and any profile details (if our Site allows account creation).
Order and repair details: device type, serial/IMEI number, description of the issue, repair history, warranty information, and related service notes.
Payment information: payment card details and billing information (processed via secure third-party payment processors; we typically do not store full card numbers).
Communication content: information you provide when you contact us by phone, email, forms on the Site, or in person (e.g., inquiries, feedback, reviews).
When you visit our Site, we may automatically collect:
Usage data: pages viewed, links clicked, time spent on pages, referring/exit pages.
Device and log information: IP address, browser type, operating system, device identifiers, access dates and times.
Cookies and similar technologies: small files stored on your device that help us recognize your browser and understand how you use the Site. See “Cookies & Similar Technologies” below.
We may receive information about you from:
Payment processors and financial institutions (e.g., payment status, limited billing info).
Service providers (website hosting, analytics, marketing tools).
Public sources or social media platforms (if you interact with our social pages or contact us via those platforms).
We use the information we collect for purposes including:
Providing services: to schedule and perform repairs, process orders, and deliver products or services you request.
Customer support: to respond to your questions, requests, and complaints.
Order processing and billing: to confirm your orders, process payments, and send related communications (e.g., receipts, updates).
Communication: to send service-related messages, reminders, and important notices.
Improvement and personalization: to understand how our Site and services are used and to improve functionality, offerings, and user experience.
Marketing (where permitted): to send you promotional messages about our services, special offers, or events. You can opt out at any time (see “Your Choices & Rights”).
Security, fraud prevention, and legal compliance: to protect our business, our customers, and to comply with applicable laws, regulations, and legal processes.
We use cookies and similar technologies to:
Remember your preferences and settings.
Keep you signed in (if the Site allows accounts).
Analyze Site traffic and usage patterns.
Improve Site performance and functionality.
You can control cookies through your browser settings, including blocking or deleting them. However, some features of the Site may not function properly if you disable cookies.
If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data based on one or more of the following legal bases:
Contract: when processing is necessary to provide the services or perform a contract with you.
Consent: when you have given clear consent (e.g., for certain marketing).
Legitimate interests: such as improving our services, fraud prevention, and securing our systems, where these interests are not overridden by your rights.
Legal obligation: when processing is required to comply with legal or regulatory obligations.
We do not sell your personal information. We may share your information with:
Service providers and vendors:
Website hosting and maintenance providers
Payment processors
Email and communication service providers
Analytics and marketing tools (to the extent used)
These third parties are authorized to use your information only as needed to provide services on our behalf.
Business and operational partners:
For example, suppliers of parts or logistics providers (if we ship products to you).
Business transfers:
If we are involved in a merger, acquisition, asset sale, or similar transaction, your information may be transferred as part of that transaction.
Legal and safety reasons:
When required by law or in response to valid legal requests (e.g., subpoenas, court orders), or when we believe disclosure is necessary to protect our rights, safety, or property or that of others.
We may also share aggregated or de-identified information that does not reasonably identify you.
We retain your personal information for as long as necessary to:
Provide our services and complete repairs or orders.
Maintain business and financial records as required by law.
Resolve disputes and enforce our agreements.
When information is no longer needed, we will delete it or anonymize it in accordance with applicable laws and our data retention practices.
You may request to:
Access the personal information we hold about you.
Correct or update inaccurate or incomplete information.
Delete certain information, subject to legal and business requirements.
To make a request, use the contact details in the “Contact Us” section below.
If you receive marketing emails from us, you can:
Click “unsubscribe” in the email footer, or
Contact us and ask to be removed from our marketing lists.
Please note that even if you opt out of marketing, we may still send you non-promotional communications related to your repairs, orders, or account.
You can control cookies through your browser settings, including blocking or deleting them. Instructions vary by browser; check your browser’s help section for details.
Depending on your location (for example, if you are in the EEA, UK, or certain U.S. states like California), you may have additional rights such as:
The right to data portability.
The right to object to certain processing or profiling.
The right to restrict processing.
We will honor these rights where required by applicable law. When you contact us, please indicate your location so we can process your request under the correct legal framework.
We use reasonable technical and organizational measures to help protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.
However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the security of any account credentials and for using secure networks when communicating with us online.
Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If you believe a child under 13 has provided us with personal information, please contact us immediately so we can delete it as required by law.
Our Site may contain links to third-party websites, apps, or services that are not operated by DC Phone Repair. We are not responsible for the privacy practices or the content of those third parties.
If you follow a link to any third-party website, please review their privacy policy before providing any personal information.
Our business is based in the United States. If you access our Site or use our services from outside the United States, your information may be transferred to, stored, and processed in the U.S. and possibly other countries, where data protection laws may differ from those in your jurisdiction.
Where required, we will take steps to ensure appropriate safeguards for such transfers.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.
When we do, we will revise the “Last updated” date at the top of this page. Significant changes may also be communicated via email or a notice on our Site.
Your continued use of our Site or services after any changes indicates your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests related to this Privacy Policy or our handling of your personal information, please contact us:
DC Phone Repair
2704 Marion Barry Ave SE
Washington DC 20020
United States
Email: support@dcphonerepair.com
Phone: (+1) 202-478-4799
Hours: 10:00 AM – 10:00 PM
We will do our best to respond promptly and address your concerns.
Welcome to our FAQ section! Here, we've compiled a list of commonly asked questions to provide you with quick answers and assistance. If you don't find the answer you're looking for, feel free to contact us directly, and we'll be happy to help.
At DC Phone Repair, we are able to fix most phones within 10-15min. Walk-in Welcome, We carry all parts including phone screens, charger port, iPhone batteries, android batteries, ear speakers, black glass, loud speakers, Samsung pens and many more. We can fix your cracked screen or broken phone screen within minutes.
We can fix any phones, if you dropped your phone in the water no worries, DC phone repair can repair you phone. our experiences techs can run diagnostics on your device and tell you exactly what is the issue and fix it quick. Our diagnostic is completely FREE!
We welcome all customers including Walk-ins and appointments. Most repair times are less than 10-15mins so you don't have to leave your device with us most of the time. We Love our customers at DC Phone Repair and we strive to serve our customers in the best we can.
At DC Phone Repair, We carry all different types of screens, including OLED replacement Screens, LCD screens, OEM apple screens, OEM Samsung screens, call us today so we can fix your phone right!
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